As a leading urban gas company in China, Kunlun Energy has established its presence across 31 provinces, municipalities, and autonomous regions, covering over 240 cities. The company operates more than 280 urban gas projects, owns a pipeline network of 95,000 kilometers, and serves over 16 million customers. Kunlun Energy integrates natural gas pipeline investment, construction, and operation with gas procurement, distribution, scheduling, sales, and services, aiming to become a comprehensive energy supply and service enterprise.
Kunlun Energy adheres to its 24-word marketing principle: "market-oriented, customer-first, production based on sales, sales-driven production, integrated coordination, and win-win cooperation." Guided by its "six principles," the company is committed to promoting high-quality development of its terminal natural gas business.
- Sales Operations
- The company deeply understands customer needs, continuously enhances research on gas usage characteristics, and diversifies its natural gas resource procurement. It strengthens the scientific allocation and sales management of urban gas resources, tracks sales in real time, and ensures orderly business progress. Meanwhile, Kunlun Energy optimizes its marketing strategies based on market analysis, conducts promotional activities, and drives steady growth in sales volume and profitability.
- Safety Management
- The company adheres to the concept of safe development, strictly implementing production safety, environmental protection, quality, and health management. Centered on the QHSE philosophy of "people-oriented, quality-first, safety-priority, and environment-first," it strives to achieve the strategic goals of "zero harm, zero pollution, zero accidents, zero defects, and reduced energy consumption," ensuring the safe and stable operation of its gas business.
- Customer Service
- In terms of customer service, the company follows the service philosophy of "starting with customer needs, achieving customer satisfaction, and exceeding customer expectations." It is dedicated to providing convenient and safe gas services. By establishing multi-channel communication mechanisms, it actively collects customer feedback and continuously improves its service offerings to meet the increasingly diversified needs of customers.
- Digital Empowerment
- As a modern comprehensive energy enterprise, Kunlun Energy actively advances digital transformation. It applies digital technologies in research and development, production and operations, business management, user services, and industrial collaboration. By deeply integrating digital technologies with its business operations, the company achieves intelligent operations, drives high-quality development, and provides more efficient and intelligent services for its customers.